At SKUK, we strive to provide you with a seamless shopping experience. We understand that sometimes you may need to return or exchange an item, and we are here to help. Our return and refund policy is designed to ensure that your returns and exchanges are handled efficiently and fairly. Please read through the following information to understand our policies and procedures.

We accept returns within 14 days of the original purchase date. Items must be in their original condition, unworn or unused, and in their original packaging. Some items may be subject to additional conditions, such as the seal on mobile phones, which will be noted at the time of purchase.

Go to your profile dashboard where all your orders will be displayed. Select the required product and click on the "Return” button. Follow the process as instructed.

All items are eligible for return except for the following:

• Clearance items
• Items with hygiene concerns (e.g., electronic toothbrushes, mops)
• Items marked as final sale

Once we receive your returned item and it passes our inspection, we will process your refund. This typically takes 3 to 5 business days.

Yes, you will receive a full refund for items returned in their original condition, unused, and within 14 days of purchase.

Refunds will be issued using the original method of payment.

To arrange an exchange, please contact our customer service team via phone or email with your order number.

Phone accessories are eligible for exchange, provided they are not clearance items, items with hygiene concerns, or items marked as final sale.

If your item is damaged or defective, please contact us via the customer service number or email and share photos and videos of the product.

We offer free returns under certain conditions:

• Damaged or Defective Items: If your item arrives damaged or defective, we will provide a pre-paid return shipping label and cover the return shipping costs.
• Incorrect Items: If you receive an item that is not what you ordered, we will provide a pre-paid return shipping label at no cost to you.

For all other returns, such as items you no longer want or if you’ve changed your mind, you will be responsible for the return shipping costs.

You can cancel or change your order before it has been shipped. Please inform us as soon as possible by contacting us via phone or email.

If you have any questions about your return or exchange, you can contact us at +44 1619732529 or email us at contact@skuk.co.uk.

Please send your return to the following address:

SK and Associates Ltd,
Suite D, Atlas Point,
31 Atlantic Street,
Altrincham,
Cheshire,
WA14 5FA,
UK.

We do not refund shipping fees. The shipping fee is included in the final price to ensure we do not incur additional losses. However, if we have made a mistake, such as sending the wrong item or a damaged item, we will refund the shipping fees.